Terms of Sale & Service

1. What Vetralis is

Vetralis is a monitoring and alerting product. A monitor is fitted to your outdoor condenser and reads refrigerant pressure and line temperature continuously, alerting you when those readings move outside the system's normal operating range.

Vetralis is not a substitute for professional maintenance or inspection, and it cannot detect every possible fault in an HVAC system. Vetralis does not guarantee that any particular failure will be detected or prevented. It watches two refrigerant lines; it cannot assess a heat exchanger, electrical connections, condensate drainage, or airflow at the air handler.

2. Ordering and payment

Ordering online pays for the Vetralis equipment in full at the time of order. For DFW orders, the price also includes installation. For orders outside DFW, professional installation is not included and the buyer arranges it.

Prices exclude sales tax, which is calculated from your address and added at checkout. There are no monthly homeowner fees and no subscription. The price you agree to at checkout is the price you pay Vetralis.

• Paid in full at order, plus sales tax
• DFW installation: included
• Outside-DFW installation: customer-arranged and not included
• Monthly homeowner fees: none

3. Pricing by area

The homeowner offer is available across the continental United States at the price shown at checkout.

Installation is included only for orders in the Dallas–Fort Worth area. Outside DFW, professional installation is not included; the buyer may install the system or hire a local technician, depending on the equipment, the installer's experience and applicable requirements.

We may change our prices at any time. The price you agree to at checkout is the price you pay.

4. Installation

For DFW orders, Vetralis arranges installation and includes it in the purchase price.

For orders outside DFW, the buyer is responsible for installation and may install the system or hire a local technician. Installation involves outdoor-unit electrical work and service-port connections; follow the equipment manufacturer's instructions and applicable safety, licensing and refrigerant-handling requirements.

The buyer is responsible for having authority to install equipment on the HVAC system. Renters and anyone subject to landlord, association or equipment-owner restrictions must obtain permission before installation.

5. Compatibility

Vetralis is compatible with most residential and light-commercial split systems and heat pumps. Compatibility depends on accessible service ports, fitting match, pressure ranges suited to the refrigerant and available power. Confirm compatibility before installation.

For DFW orders, if Vetralis determines before installation that the system is not compatible, the order is refunded. Outside DFW, contact Vetralis before ordering if compatibility is uncertain.

6. The monitoring commitment

Cellular connectivity, monitoring and alert delivery are included in the purchase price for the operational life of the monitor, with no monthly fee and nothing for you to cancel. Where we say "lifetime", we mean the working life of the monitor installed at your property — not the life of the building, the equipment it watches, or any person.

The commitment travels with the monitor, not with you. If the monitor is removed, replaced by a third party, or damaged beyond repair, the service for that unit ends with it.

We may change how the service works — the app, the alert formats, the thresholds — as the product improves. We will not reduce the core commitment: while your monitor is installed and functioning, it is monitored and you are alerted when readings move out of range.

If we become unable to provide the monitoring service, we will tell you as far in advance as we reasonably can, and refund a fair portion of the purchase price reflecting the service not delivered.

7. Warranty

Hardware is warranted against defects for one year from installation. The monitoring service is included for the operational life of the monitor. These are deliberately different periods, and the difference matters — full detail is on the warranty page. In short: the service lasts as long as the monitor does, but after the first year a hardware failure is repaired or replaced at your cost.

8. Cancellations and refunds

For DFW orders, you may cancel for a full refund before the scheduled installation begins. Once installed, the sale is complete.

For orders outside DFW, cancellation and return rights are governed by applicable law and the condition of the shipped product; contact Vetralis promptly if an order needs to be cancelled or returned.

9. Alerts

Alerts are delivered by text, email and app. Delivery depends on cellular coverage at the equipment, and on networks and services we do not control. We cannot guarantee that any individual alert will be delivered, or delivered in time to prevent a failure.

Keep your contact details current. If we cannot reach you, we cannot alert you.

10. Limitation of liability

To the extent permitted by law, Vetralis is not liable for indirect or consequential loss — including lost product, lost business, or damage arising from an equipment failure that was not detected or not alerted in time.

Nothing in these terms limits liability for anything that cannot lawfully be limited.

11. System data

Vetralis LLC owns the operational data collected from your equipment — pressure, temperature, runtime and status readings — together with any analysis derived from it. We use it to deliver the monitoring service, to support you, and to improve how the product detects faults.

We may also aggregate, license, share or sell that operational data. If you have asked a service company to follow your unit, they receive alerts about it as well.

Your personal contact details are used to deliver alerts and to support you. If you would prefer your personal information excluded from any sale or sharing of data, tell us at sales@vetralis.com or call (940) 222-8333 and we will honour that.

12. Governing law

These terms form an agreement between you and Vetralis LLC, and are governed by the laws of the State of Texas.

13. Contact

Vetralis LLC · Denton, Texas · sales@vetralis.com · (940) 222-8333