Warranty

What the one-year parts warranty covers

For one year from purchase—or from Vetralis installation for a DFW order—Vetralis will repair or replace a kit component that fails because of a defect in materials or workmanship. For DFW installations, labour to fit the replacement is included. Outside DFW, replacement installation labour is not included.

• The cellular monitor and its enclosure
• Both pressure sensors and their service-port fittings
• Both temperature probes and clamps
• The splitter harness, antenna and power supply

What it does not cover

The warranty covers defects, not damage or misuse.

• Damage from lightning, flooding, impact, vandalism or pests
• Damage caused by work done on the equipment by others, including removal or refitting of the sensors
• Failures of your HVAC equipment itself — Vetralis monitors your system, it does not warrant it
• Any loss arising from a fault that was not detected, or an alert that was not received

The lifetime monitoring service

Monitoring continues for the operational life of the monitor, regardless of the parts warranty period. You will not be billed monthly, and there is no subscription to cancel.

"Lifetime" means the working life of the monitor installed at your property — not the life of the building, the HVAC equipment it watches, or any person. The commitment travels with the monitor: if it is removed, replaced by someone else, or damaged beyond repair, the service for that unit ends with it.

The service and the parts warranty are independent. The service continuing into year four does not extend the parts warranty, and replacing a part does not create a new warranty period.

After the first year

If hardware fails after the first year, the monitoring service does not disappear, but replacement parts and any installation labour are chargeable. Contact Vetralis for a parts quote. DFW customers may also request an installation quote; customers elsewhere arrange installation.

The service is included for the operational life of the monitor; the parts warranty is one year. A later repair does not restart that warranty period.

How to make a claim

Call (940) 222-8333 or email sales@vetralis.com with the order email, serial number and installation ZIP. If the unit has gone offline we can usually see that from our side.

Before removing or refitting pressure sensors, review the installation instructions and follow applicable electrical, safety and refrigerant-handling requirements.

Your legal rights

This warranty is in addition to any rights you have under applicable law, and does not limit them.